Privacy Policy / Política de Privacidad

EcoEnergy Solutions collects only the personal information reasonably necessary to provide residential energy, HVAC, roofing, insulation, and solar evaluation services in Yuma, AZ. Information collected includes:

• Contact & Identification Data: Full name, telephone number (mobile/cell phone), and email address provided through our inquiry and free consultation forms.
• Property & Service Preferences: Service of interest (Roofing, HVAC, Insulation, Solar), property address (when scheduled for an in-home assessment), and project timing.
• Consent & Timestamp Records: Digital records of your explicit SMS opt-in consent, including IP address, date and time of submission, and the exact disclosure language shown at the time of submission.
• Technical Device Data: Browser type, operating system, IP address, device identifier, and page interaction logs collected automatically for security, fraud prevention, and site optimization.

We use the information we collect for strictly business and customer service purposes:

• To coordinate, schedule, and confirm your requested free home energy, roofing, solar, or HVAC assessment in Yuma, AZ.
• To send transactional notifications, appointment reminders, project estimates, and emergency service updates.
• To deliver automated and manual promotional text messages and special energy savings offers only if you have explicitly opted in.
• To maintain accurate customer records, fulfill contractual warranty obligations, and comply with state and federal legal requirements.
• To safeguard our website and services against unauthorized access, malicious activity, and fraud.

Important: We do not use your personal phone number or mobile opt-in data for automated telemarketing robocalls or unrelated third-party promotions.

EcoEnergy Solutions strictly complies with the Cellular Telecommunications Industry Association (CTIA) guidelines and carrier A2P 10DLC messaging requirements:

• Voluntary Consent: Consent to receive text messages is completely voluntary and is NOT a condition of purchasing any property, goods, or services from EcoEnergy Solutions.
• Types of Messages: Promotional discounts on roofing, HVAC, insulation, or solar installations; appointment reminders; estimate follow-ups; and customer support messages.
• Message Frequency: Message frequency varies based on your project status and interaction with our team.
• Rates: Message and data rates may apply depending on your mobile carrier and mobile service plan.
• Opt-Out / Cancellation (STOP): You can cancel SMS messaging at any time by texting or replying STOP to any message received from us. You will receive one final confirmation message confirming you have been unsubscribed.
• Help & Support (HELP): For assistance, reply HELP to any message, email us at hola@ecoenergysolutions.com, or call our customer service line at (928) 555-0142.

Our website utilizes cookies, web beacons, and similar tracking technologies to enhance user experience, ensure website functionality, and analyze visitor traffic:

• Essential / Functional Cookies: Necessary for core site operation, including security tokens, form verification, and responsive layout preferences.
• Analytics & Performance: Aggregated, non-personally identifiable metrics (such as page visit counts, load times, and bounce rates) to improve site performance and accessibility.
• Lead Source Attribution: First-party tracking tags used solely to determine campaign effectiveness for our local Yuma homeowner outreach.
• Managing Cookies: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is placed. Note that disabling cookies may affect certain interactive features of our website.

We employ comprehensive physical, technical, and administrative safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration:

• Encryption in Transit & at Rest: All web traffic and form submissions are transmitted via Secure Sockets Layer / Transport Layer Security (SSL/TLS 256-bit encryption).
• Restricted Access Controls: Access to customer contact lists and opt-in records is strictly limited to authorized personnel with a legitimate business need.
• Regular Security Audits: Continuous vulnerability reviews, firewalls, and server monitoring to prevent breach attempts and protect consumer data.
• Data Retention & Disposal: We keep records of SMS consent for the duration required by telecommunications regulations and carrier compliance rules, after which data is securely purged.

As a consumer and resident, you have full control over your personal data:

• Right to Opt Out of SMS: Reply STOP at any time to immediately stop receiving text messages.
• Right to Access & Review: Request a copy of the personal information we have on file for you.
• Right to Correct / Update: Contact us to update or correct your name, address, phone number, or service preferences.
• Right to Delete: Request the deletion of your personal contact information from our active databases, subject to legally mandated recordkeeping requirements.
• How to Exercise Your Rights: Submit your request by calling (928) 555-0142 or emailing hola@ecoenergysolutions.com. We will process verified requests within 10 business days.